FAq's

Frequently Asked Questions

What services does Fairfield Auto Body Shop offer?

Fairfield Auto Body Shop is a full-service auto body facility offering a range of services, including:

  • Collision Repair
  • Frame Straightening
  • Dent Removal
  • Restoration
  • Glass and Windshield Replacement
  • Wheel Alignments

All repairs are performed on-site by I-Car certified technicians.

Are you certified to repair specific vehicle brands?

Yes, Fairfield Auto Body Shop is certified to handle repairs for various brands, including Tesla, BMW, Mercedes and others. Our technicians receive specialized training to ensure quality repairs for these vehicles.

Do you offer a warranty on your repairs?

Absolutely. Fairfield Auto Body Shop guarantees its work for as long as you own your car. Any defects in repair or paint related to our services will be covered at no charge, provided no additional damage has occurred.

What are your operating hours?

Our South San Francisco location operates:

  • Monday to Friday: 8:00 am – 5:00 pm
  • Saturday: 9:00 am – 12:00 pm

What are your operating hours?

Our South San Francisco location operates:

  • Monday to Friday: 8:00 am – 5:00 pm
  • Saturday: 9:00 am – 12:00 pm

Do you provide towing and rental car services?

Yes, we offer towing services and have car rental facilities on the premises to assist our customers during the repair process

What types of paint do you use for repairs?

We use factory-approved materials, specifically PPG’s Nexa Autocolor 2K automotive refinish paint. Our computerized paint mixing system ensures a perfect color match for any vehicle make.

Are estimates free?

Yes, we provide free estimates for all repair services. Contact us to schedule an appointment.Yes, we provide free estimates for all repair services. Contact us to schedule an appointment.

Do you accept all insurance providers?

Yes, we accept all auto insurance providers and will work directly with them to facilitate your repair process.Yes, we accept all auto insurance providers and will work directly with them to facilitate your repair process.

Review your insurance policy?

The insurance provider and policy you have for your car can affect your out-of-pocket expenses, as well as where and how your vehicle is repaired, so we recommend that you:

  • Review the terms, conditions, and limitations of your insurance policy. You can always contact your insurer to review your policy and discuss specifics.
  • Learn if your policy includes the use of  OEM Parts for repair. Some insurance policies may require the use of aftermarket, salvage, or reconditioned parts to lower costs.
  • Check to see if your policy includes rental vehicle coverage.

Understand your basic collision repair rights?

No matter which insurance policy you have, you are entitled to these basic rights to receive the repairs you deserve:

  • Your insurer may recommend a repair facility, but you have the right to decide where to have your car repaired, unless that right is limited by your insurance policy.
  • You have the right to insist that your insurer and repair facility use only new OEM Parts for replacement. You can learn which parts will be installed based on the initial repair estimate, then you can compare them to the final invoice for verification.
  • Once a collision center has been chosen, you can ask them for a written repair estimate before authorizing any repairs. This way you can review and discuss coverage terms, and final costs with your insurance provider if there are any concerns.

Review your insurance policy.

The insurance provider and policy you have for your car can affect your out-of-pocket expenses, as well as where and how your vehicle is repaired, so we recommend that you:

  • Review the terms, conditions, and limitations of your insurance policy. You can always contact your insurer to review your policy and discuss specifics.
  • Learn if your policy includes the use of  OEM Parts for repair. Some insurance policies may require the use of aftermarket, salvage, or reconditioned parts to lower costs.
  • Check to see if your policy includes rental vehicle coverage.

Understand your basic collision repair rights.

No matter which insurance policy you have, you are entitled to these basic rights to receive the repairs you deserve:

  • Your insurer may recommend a repair facility, but you have the right to decide where to have your car repaired, unless that right is limited by your insurance policy.
  • You have the right to insist that your insurer and repair facility use only new OEM Parts for replacement. You can learn which parts will be installed based on the initial repair estimate, then you can compare them to the final invoice for verification.
  • Once a collision center has been chosen, you can ask them for a written repair estimate before authorizing any repairs. This way you can review and discuss coverage terms, and final costs with your insurance provider if there are any concerns.

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